Customer Support

SECURITY

No one is more concerned about the security of your personal information than we are. This is why The Miniature Building Authority has implemented the highest levels of security available today for secure commerce transactions. Your credit card information is encrypted through a secure socket layer server (SSL) so that it cannot be read or copied as the information travels over the Internet.

PRIVACY STATEMENT

At The Miniature Building Authority, your privacy is one of our most important concerns. Read our Privacy Statement for more information.

METHODS OF PAYMENT

We accept VISA, MasterCard, American Express, Discover Card, and PayPal.

We also accept payment by check and/or money order. Make your selections and add the items you want to your "shopping cart". Select the method of payment as Mail in Payment. This assigns you an order number and notifies us that you have placed an order and to wait for payment - it also computes the cost of shipping. Print out your confirmation page and mail your payment to us (at the address listed below).

If you want to pay by credit card yet don't want to transmit your number via the internet, follow the same process. On the confirmation page is a section in which you can type in your credit card number and expy date and then just print it out (nothing is transmitted to us at this point, your information is secure). Then mail us the page as it has printed with your credit card info. Once payment by check is received, we will wait 3 days for the check to clear the bank, and then we will ship your order. If payment is via credit card, we'll ship your order as soon as we verify the card.

The Miniature Building Authority
P.O. Box 107
Bethlehem, Georgia 30620-0107
USA

We do not send shipments C.O.D.

ORDER PROCESSING

Orders received after 2:00 pm Fridays, or on holidays, will be processed on the next business day.

SHIPPING

Orders in the United States are shipped either via UPS or the United States Postal Service. Overseas orders are usually shipped via USPS. The estimated time for delivery on most items is 1 week depending on the shipper (though probably sooner, East Coast of USA takes longer as it ships out of Tampa, FL). All orders over $200 receive FREE SHIPPING if they are in the continental USA and we are NOT shipping to a P.O. Box. All orders shipped to Hawaii and Alaska as well as P.O. Boxes will be subject to a shipping surcharge depending on the size of the order. All surcharges will be a separate charge on your order. You will be emailed with the amount of this surcharge. All surcharges will be paid before any order ships. Inquiries about International Shipping please see below.

RETURNS

If you are not satisfied with your purchase and wish to make a return, you will need to email kirk@miniaturebuildingauthority.com to acquire a Return of Merchandise Authorization (RMA). Merchandise returned without an RMA will be returned to the sender. The customer is responsible for return postage costs.

We are happy to give a "store" credit, credit your Paypal account, or credit the purchaser's credit card for the merchandise returned within 30 days of the customer's receipt of the merchandise. We are not able to accept return requests after 30 days.

Should you receive an item from us that is defective, i.e., missing a part, please send an email to kirk@miniaturebuildingauthority.com detailing the problem (i.e., what you ordered, what is missing, your name/address, etc.) and we will arrange to ship the missing part to you. Returns based on anything other than defective merchandise will be subject to the original shipping and handling costs plus a 15% re-stocking fee. All items have to be in the original packaging and the packaging and product has to be in sellable condition. (i.e. no torn boxes, missing pieces, broken pieces, etc.) The customer is responsible for return postage costs.

INTERNATIONAL ORDERS

We have received many emails inquiring about shipping costs from the United States.

If you are outside of the USA and wish to order from us, the following policies will apply:

• Send us an email of the items you wish to order and the shipping address. This way we can begin the process of calculating the cost of shipping.
• Once we have determined the cost of shipping, we will respond to your email with the final cost.
• All international orders are payable in U.S. dollars via Credit Card or Paypal.
• Customer will be responsible for any duty and/or tax charges
• Orders will generally be shipped by US Postal Service, Insured
• Your account will be adjusted to reflect the actual shipping charge.
• If you are an international customer and want to place an order, please send us an

SALES TAX

State Sales tax will be charged on all orders delivered within the States of Georgia and Florida, USA. There is no sales tax on orders delivered outside the States of Georgia and Florida.